Shenzhen Walmart Department Store Co., Ltd. Xiamen SM Branch received new complaints on August 6th, with consumers demanding compensation for losses, cessation of infringement, and determination of infringement liability

On August 6th, according to the public information on consumer complaints from the national 12315 platform, Shenzhen Walmart Department Store Co., Ltd. Xiamen SM Branch received new complaints.

According to the complaint information, on July 23, 2024, consumer Shen **(mobile phone ending in 5133, user ID****9382) reported that on July 23, 2024, they purchased other pickled foods on-site and suspected food safety issues. They requested compensation for losses, cessation of infringement, and determination of infringement liability.

On August 6, 2024, a mediation agreement was reached. The handling department was: Huli District Market Supervision Administration, Xiamen City.

Data shows that in the past month, the total number of public complaints at Shenzhen Walmart Department Store Co., Ltd. Xiamen SM Branch was 9, with a month-on-month increase of 28.57%. The mediation success rate in the past month was 100.0%.

It is understood that the Shenzhen Walmart Department Store Co., Ltd. Xiamen SM Branch is an ODR Green Channel Enterprise (ODR Green Channel Enterprise refers to an enterprise that provides online dispute resolution services for consumer disputes through the national 12315 platform under the guidance and supervision of the local market supervision department.) In the past month, the national 12315 platform's green channel pre-mediation rate for ODR Green Channel Enterprises was 100.0%, with Shenzhen Walmart Department Store Co., Ltd. Xiamen SM Branch exceeding the national average settlement rate by 51.98%