Starbucks' new CEO issued an open letter in his first week, redefining the positioning of community coffee shops

Zhitong
2024.09.11 05:17

Starbucks Chairman and CEO Brian Niccol, in his first week in office, released an open letter to all customers, partners, and stakeholders, promising to return to Starbucks' original intention, redefining Starbucks as a community coffee shop, committed to enhancing the store experience, and clearly distinguishing between "takeout" and "dine-in" services. Niccol stated, "We will not let others define who we are." Referring to the Chinese market, he mentioned the need to understand potential pathways to growth and fully leverage the company's strengths in this dynamic market