CATHAY PAC AIR apologizes! "Zero tolerance" for disruptive behavior on board
CATHAY PAC AIR apologized for an onboard harassment incident and stated that they will refuse future travel for the two harassing passengers on any Cathay Group flights. The incident occurred on September 17th when a passenger was verbally abused by a couple in the rear seats due to adjusting their seat back, and the cabin crew failed to effectively mediate. CATHAY PAC AIR reiterated its "zero tolerance" policy towards onboard harassment and apologized to the affected passengers
According to the Wisdom Finance APP, recently, a mainland netizen claimed that while flying from Hong Kong to London on a Cathay Pacific Airways (00293) flight, they were insulted by a Hong Kong couple sitting behind them for adjusting their seat back, with the reason being "obstructing their view of the TV". During this period, the netizen requested the cabin crew to mediate the situation several times, but the cabin crew failed to effectively resolve the dispute. On the afternoon of the 21st, Cathay Pacific Airways responded by stating that the two passengers who disturbed others in this incident will be refused to board any flight of the Cathay Group in the future. They also mentioned that they will not tolerate any disruptive behavior on board and apologized again to the affected customers.
Passenger Insulted by Couple Sitting Behind for Adjusting Seat Back; Cabin Crew Did Not Change Seats or Resolve Dispute
On September 21st, a netizen claimed that on September 17th, they took a Cathay Pacific Airways flight from Hong Kong to London. After the plane flew smoothly, the netizen adjusted their seat back, and the passengers behind them claimed that it "obstructed their view of the TV" and asked them to straighten the seat back. After refusing the request from the passengers behind, they were harassed and insulted for a long time. The netizen sought help from the flight attendant, but the flight attendant only asked them to adjust the seat back, which the netizen refused to do. Subsequently, the man behind them began to kick the seat back wildly and deliberately hit the seat frequently. The woman stated that during this period, she requested the cabin crew to mediate the situation several times, but the cabin crew failed to effectively resolve the dispute: Initially, as the economy class seats were full, the cabin crew said they could not change seats for the woman; however, after the situation escalated, several passengers in the cabin spoke up for the woman and criticized the behavior of the passengers behind as "rude". Only then did the cabin crew arrange a special economy class seat for her to change seats.
Cathay Pacific Airways Response: Will Not Tolerate, Refuse to Carry Involved Parties
On September 21st, Cathay Pacific Airways issued a statement. They stated that after an investigation, it was found that on the CX253 flight on September 17th, two passengers had a dispute with the passenger in front of them due to a seat back adjustment issue and engaged in verbal and behavioral harassment. In accordance with the relevant "General Terms and Conditions of Carriage of Passengers and Baggage", the two passengers who disturbed others in this incident will be refused to board any flight of the Cathay Group in the future.
Furthermore, Cathay Pacific Airways also stated that they will not tolerate any disruptive behavior on board and apologized again to the affected customers
