<div id="readability-page-1"><div>Dublin, Feb. 26, 2025 (GLOBE NEWSWIRE) -- The &#34;Predictions for CX Transformation, 2025 to 2026&#34; report has been added to ResearchAndMarkets.com's offering.The 2024 Contact Center Customer Perspectives survey, published in March 2024, unveiled that improving employee engagement, brand equity and customer loyalty, and automating business processes remain top priorities in 2024-2026.Improving the customer experience (CX) and employee experience (EX) are top of mind again in 2025. This is not surprising as the research shows a direct correlation between a heightened EX directly impacting CX in ways from increased brand loyalty to revenue production. The difference moving into 2025 and forward is the leveraging of technologies such as AI and generative AI (GenAI) in a more precise and prescriptive way that prove business cases rather than 'throwing AI technology against the wall to see what sticks'.Adoption of advanced, AI-powered workforce engagement management (WEM) tools are on the rise. 69% of enterprises consider integrating employee engagement tools as a top business priority in 2025. Top goals in adopting WEM technology are attracting and retaining talent, upskilling agents, improving CX and EX, and increasing brand awareness and loyalty.These are just a few of the trends that are having an impact in CX transformation in 2025 and beyond. In this perspective the publisher discusses the top 10 predictions for the 2025-2026 timeframe.Top Growth Opportunities for 2024</div>For more information about this report visit https://www.researchandmarkets.com/r/mft6tyAbout ResearchAndMarkets.com ResearchAndMarkets.com is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.</div>

《2025 至 2026 年客户體驗轉型預測》報告強調了企業的關鍵優先事項，包括提升員工參與度、品牌價值、客户忠誠度和流程自動化。報告強調了改善客户和員工體驗的重要性，並有效利用人工智能技術。到 2025 年，69% 的企業將優先整合員工參與工具，以吸引人才、提升員工技能和增強品牌忠誠度。報告概述了未來幾年客户體驗轉型的十大預測，反映了影響市場的重要趨勢

Predictions for CX Transformation Market 2025-2026: Improving Employee Engagement, Brand Equity and Customer Loyalty, and Automating Business Processes Remain Top Priorities

- 2024 年調查顯示，提升員工參與度和客户忠誠度是 2024-2026 年的重點。  
- 69% 的企業將員工參與工具整合視為 2025 年的首要業務優先事項。  
- 報告討論了 2025-2026 年的十大預測及 CX 轉型趨勢。  