Zoom restores service after an hours-long outage
Zoom has restored its service after a significant outage that affected users for several hours on Wednesday. The disruption began around 11:40 a.m. Pacific time, with over 59,000 users reporting issues on DownDetector.com. Users experienced difficulties logging in and receiving error messages. The cause of the outage remains unclear, but speculation suggests it may be DNS-related. Zoom acknowledged the issue and thanked users for their patience in a post on X around 2 p.m. Pacific time.
Zoom says its platform is back online after suffering an outage for much of Wednesday afternoon.
“Service has now been restored after the earlier outage, and we sincerely appreciate your patience and understanding,” Zoom said in a post on X at around 2 p.m. Pacific.
The trouble began around 11:40 a.m., according to The Verge, citing data from Cisco’s ThousandEyes platform. Users on social media reported having trouble logging in, and getting an “Unable to Connect” error message when entering meetings. Zoom’s site also went down — as did its inbox for media inquiries.
More than 59,000 users had reported issues on outage-tracking site DownDetector.com by noon.
It’s not yet clear what the cause was. The Verge speculates that it might’ve been DNS-related, pointing to a Reddit thread. When reached for comment, a Zoom spokesperson referred TechCrunch to the above X post.
