Ford is halting Mustang Mach-E sales due to a recall impacting over 300,000 vehicles

Ford is recalling over 300,000 Mustang Mach-E models globally due to a glitch that could leave you locked out or potentially trapped inside the vehicle. Nearly 200,000 are being recalled in the US.

Ford is recalling over 300,000 Mustang Mach-E models

If you were planning to pick up your new Mustang Mach-E, you might have to wait a little longer. Ford told dealers to halt sales of the electric SUV until there’s a fix.

In the event of an unexpected 12V battery discharge, the front door electronic latch may not function, which could leave you stuck outside or, worse, inside the vehicle.

Ford is recalling around 317,000 Mustang Mach-E models in the US and globally as it works to resolve the issue. The recall impacts model years 2021 through 2025. Ford said it’s not aware of any reports of accidents related to the glitch.

A fix is coming soon. Ford is working on a software update, which is expected to roll out in Q3, or over the next few weeks. Until then, the stop-sale will remain in place.

The update is expected to be available for current Mach-E owners. However, it may require a visit to the dealer rather than an easy OTA software update.

When the software fix is available, Ford will notify owners through the mail to schedule an appointment with their local dealer. Dealers will update the affected parts, free of charge

In the US, Ford is recalling 197,432 Mustang Mach-Es model years 2021 to 2025. In a letter to the NHTSA, Ford said it will notify owners via mail, starting June 23.

Owners can contact Ford’s customer service at 1-888-436-7332. The recall number is 25S65. You can also call the NHTSA Hotline at 1-888-327-4236 or visit www.NHTSA.gov for more info.

Last month, a Ford spokesperson confirmed with Electrek that the company is raising prices on vehicles built in Mexico, including the Mustang Mach-E. The higher prices impact vehicles shipped after May, which are expected to arrive at dealerships in late June.

The spokesperson explained that the price raises are part of Ford’s “usual mid-year pricing actions, combined with some tariffs we are facing.

Ford is still offering employee prices on most 2024 and 2025 models. With the discount, the 2025 Mustang Mach-E starts at just $36,005.

Last month, Ford sold 4,724 Mach-Es in the US, up 11% from May 2024. Through the first five months of 2025, Ford has sold 19,258 Mustang Mach-Es in the US, a 2.8% increase from the same period last year.

Source: Bloomberg, Mach-E Forum