Microsoft customer service responds to blue screen

On July 19th, Microsoft Blue Screen became a hot search topic. When inquiring as a user, Microsoft Support Center customer service personnel stated that for the situation of mass blue screens appearing on computers, it is currently understood that most of the blue screens occur after third-party antivirus software is installed on company computers. It has been confirmed that the blue screens are caused by updates to the related antivirus software. In this case, if changing the driver file name is ineffective, it is only recommended to contact the company's IT department for further assistance