Salesforce has cut 4,000 customer support positions to replace them with AI

阿斯達克財經網
2025.09.03 00:14

外電報道，Salesforce(CRM.US) 行政總裁 Marc Benioff 承認已將 9,000 個員工減少到大約 5,000 個，因在 AI 的協助下公司需要更少的員工，被裁的 4,000 人主要從事客户支援服務。

此前，Salesforce 成立 Agentforce 客户服務機械人團隊。公司最新發聲明稱，由於 Agentforce 表現出優勢及效率，公司處理的支援案例數量有所下降，因此不再需要積極填補為工程師提供支援的職位。

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