Salesforce has cut 4,000 customer support positions to replace them with AI

阿斯达克财经网
2025.09.03 00:14

外电报道，Salesforce(CRM.US) 行政总裁 Marc Benioff 承认已将 9,000 个员工减少到大约 5,000 个，因在 AI 的协助下公司需要更少的员工，被裁的 4,000 人主要从事客户支援服务。

此前，Salesforce 成立 Agentforce 客户服务机械人团队。公司最新发声明称，由於 Agentforce 表现出优势及效率，公司处理的支援案例数量有所下降，因此不再需要积极填补为工程师提供支援的职位。

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