Walmart says customers will soon be able to use ChatGPT to shop
Walmart has announced a partnership with OpenAI to integrate ChatGPT into its shopping experience, allowing customers to make purchases using the chatbot. CEO Doug McMillon highlighted the shift from traditional eCommerce to a more interactive AI-driven approach. The collaboration aims to simplify everyday purchases and introduce ChatGPT to a broader consumer base. OpenAI's CEO, Sam Altman, expressed excitement about the partnership, emphasizing the potential for a personalized and contextual AI shopping experience.
ChatGPT is teaming with Walmart. The nation’s largest retailer announced a new partnership Tuesday with OpenAI, aimed at helping shoppers make purchases using the tech startup's chatbot app. “For many years now, eCommerce shopping experiences have consisted of a search bar and a long list of item responses. That is about to change,” Walmart CEO Doug McMillon said in a statement. The OpenAI announcement is part of a broader push by Walmart, the biggest private employer in the U.S., to incorporate AI into its daily operations. It was unclear Tuesday what the terms of the Walmart-AI partnership would be. The Walmart collaboration is the latest in a flurry of new deals for OpenAI, which has announced long-term partnerships in recent weeks with several of the biggest AI and chip companies. “We’re excited to partner with Walmart to make everyday purchases a little simpler. It’s just one way AI will help people every day under our work together,” Sam Altman, the co-founder and CEO of OpenAI, said in a statement. The partnership could also serve OpenAI by introducing ChatGPT to a massive set of consumers who may not be as accustomed to using AI chats in their shopping as OpenAI’s core user base. “There is a native AI experience coming that is multi-media, personalized and contextual,” said McMillon.
