金融科技初创 KlarnaCEO：世界仍未准备好迎接 AI 对就业市场冲击

Klarna (KLAR.US), a financial technology startup with Swedish CEO Sebastian Siemiatkowski, stated in an interview with Bloomberg Television that the world is still not ready to face the impact of AI on the job market, from tech companies to translators.

He believes that knowledge-based jobs will face significant shifts, not just in the banking sector, but across society as a whole. Society will indicate what people need to do now, new jobs will be created, but in the short term, it cannot help translators working in Brussels (referring to those working at the United Nations). Translators cannot transform into YouTube influencers overnight.

Klarna has heavily invested in AI, and Siemiatkowski expressed in 2023 a desire to become the "guinea pig" favored by OpenAI, partly due to the need for cost-cutting after the fintech boom. This attitude has led Klarna to halt hiring for over a year, reducing its workforce from about 7,400 to around 3,000, while simultaneously increasing salaries. Earlier this year, Klarna hired more customer service personnel to ensure users could communicate with real people. Siemiatkowski also mentioned that Klarna does not heavily rely on AI when making business decisions.

However, Siemiatkowski still believes that AI can match or even outperform humans in handling customer matters. He thinks that allowing AI to perform specific tasks can establish consistency and ensure quality, thereby building customer trust